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Return Policy

Returns must be received within 30 days from the delivery date for a full online credit. We do not offer exchanges or refunds. Returns that do not meet our policy and/or received not in its original condition will be subject to a 20% restocking fee. Returns received after 30 days will not be accepted. An e-mail notification will be sent to you once your return has been received and processed along with your credit information.
Returns are processed within 1-5 business days from the date of package arrival. Please note, the purchaser is responsible for all shipping charges. Silhouette NYC does not supply return labels or refund shipping costs. Returns must be in original condition accompanied with all original packaging and invoice. Shoe returns must be made with original shoebox in original condition without damage to the box. Do not use shoeboxes as packaging for a return; this will result in a 20% restocking fee. Silhouette NYC can not accept any items returned with obvious signs of wear and cannot accommodate damages after wear or improper care.